Following from the previous entry, I received a very prompt and sincere email response to my foreign-object-in-figs feedback. Two days later came a real letter – gratifyingly grovelly – apologising again for the concern caused, and expressing the laudable hope that lessons could be learned. To that end, I was assured, the relevant buyers and technologists had been made aware of the complaint. Not just technicians or mere engineers, mind you, but Technologists. Colour me impressed! And as a token of their goodwill, a gift voucher was attached.Five Pounds.
Better than a slap in the face, and certainly not to be sneezed at in these crunchy times. No indeed. More than fair.
That’ll buy a lot of figs.
This afternoon a letter arrived from the supplier, asking me to send them the offending packet in the freepost pouch provided. “Exhibit A” is on its way to who knows how many white-coated Technologists for forensic analysis. Wheels are in motion…
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1 comment:
My mum once got a can of baked beans that was nothing but tomato sauce, and wrote a scorching letter to the company. They sent us a gift basket, including butterscotch ice cream topping!
I'm glad to see that you've found a strategy to deal with these trying economic times.
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